How guests who book by phone agree to receive a text message with a link to complete their booking.
A guest only receives a text message after they say yes on the call. The message is a single transactional text containing a secure link to complete their booking. It is never used for marketing.
Every accommodation provider that uses Grevon's AI Agent follows the same process. The call shown below, made to Summerstar Tourist Parks, is an example.
| Purpose | To send a guest a secure link to add their personal details and pay for a booking they have just made by phone. |
|---|---|
| Sender | Grevon, on behalf of the accommodation provider the guest called (for example, Summerstar Tourist Parks). Grevon's AI Agent sends the message during the call. |
| Recipients | Guests who make a booking by phone with a Grevon AI Agent and agree to receive the link. |
| Message type | Transactional only. No marketing or promotional messages. |
| How consent is given | Verbally, on the call, in answer to a direct question from the AI Agent. |
| Frequency | One message per booking made by phone. |
| Cost | Message and data rates may apply. |
| Opt out | Reply STOP at any time. Reply START to receive messages again. |
| Help | Reply HELP, contact the accommodation provider, or email Grevon at help@grevon.ai. |
Consent is collected verbally during the booking call, in the following steps:
Below is a transcript of a typical booking call. The point at which the guest gives consent is highlighted.
Hi there! Everyone's helping guests at the moment, so our AI assistant is going to get you sorted. Putting you through. Thank you for calling Summerstar Tourist Parks. How can I help today?
Hi, could I make a booking at Carnarvon for two adults, please?
Welcome back. What date are you looking to arrive in Carnarvon?
The 10th to the 15th of December.
What will you be staying in there, like a cabin or a caravan site?
Just a cabin's fine.
For the 10th to the 15th of December, five nights, I'd suggest the Deluxe Twin because it's the best value, at $325 total. One step up is the Executive King at $390. That's for two adults, no children, babies or pets, and there are other options too. Which one would you like to go with?
The one you suggested first is good.
Alright, I've got Capricorn Holiday Park from the 10th to the 15th of December, five nights, in a Deluxe Twin for two adults, no children, babies or pets. The total is $325. Does that all sound right?
It does, yep.
All done, I've texted the link to your mobile. It's from Summerstar Tourist Parks and should arrive in a moment. Just tap it, add the guest details and pay within the next 15 minutes, and your booking will be confirmed. What else can I do for you today?
That's all. Thank you.
Thanks for calling. Goodbye.
Guests receive one message for each booking made by phone. Message and data rates may apply, depending on the guest's mobile plan.
This service is used only for booking messages. It is never used to send marketing or promotional messages.
Guests can reply STOP to any message to stop receiving texts from that number. After opting out, they will not receive booking links by text until they reply START.
Guests can reply HELP to any message for help. They can also contact the accommodation provider they booked with, or email Grevon at help@grevon.ai.
No mobile information will be sold or shared with third parties for promotional or marketing purposes.
Mobile numbers are used only to send the booking link. They are handled in line with our Privacy Policy and Terms of Service.