Give your team a second brain. Ops delivers real-time operational intelligence for housekeeping, maintenance, and revenue management — so your team spends less time managing chaos and more time delivering exceptional service.
Ops sits at the centre of your property's operational data, surfacing insights that matter to housekeeping, maintenance, revenue, and management.
Ops predicts which rooms need cleaning, in what order, to minimise staff idle time and maximise turnover speed.
Issues are flagged in real time — a guest reports a light out, Ops notifies maintenance with room context and priority.
Ops analyzes booking patterns and occupancy trends, suggesting pricing adjustments and upsell opportunities.
Issues from complaints to special requests are surfaced with context — so no guest need falls through the cracks.
Ops creates and assigns daily task lists based on occupancy, special requests, and priority — no email chains or spreadsheets.
Ops learns your equipment patterns and alerts you to potential issues before they become emergency repairs.
Ops tells you: 12 checkouts, 14 arrivals, 1 early checkout (urgent), 3 rooms with pending maintenance flags. Staff knows exactly what's coming.
A bathroom leak in 204 triggers an alert before the guest complains. Maintenance is already en route with the issue context loaded.
Ops surfaces: tonight's occupancy at 78%, similar nights last month booked at $245. Recommendation: raise rates by 15% to capture demand.