Customer Agreement — Operated by Kynect Pte. Ltd. (trading as Grevon)
These Terms of Service ("Terms") govern access to and use of the Grevon platform and services. By creating an account, accessing the platform, or using the Services, you agree to be bound by these Terms on behalf of yourself and any organisation you represent. If you do not agree, do not use the Services.
1.1 These Terms, together with any applicable Order Form, our Privacy Policy, Data Processing Agreement, and Acceptable Use Policy (each incorporated by reference), constitute the entire agreement ("Agreement") between Kynect Pte. Ltd. (UEN 202555619W), a company incorporated in Singapore with its registered office at 8 Marina Boulevard, #29-01, Marina Bay Financial Centre, Singapore 018981, trading as Grevon ("Grevon", "we", "us", "our") and the customer identified in the Order Form or account registration ("Customer", "you", "your").
1.2 If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity. If you do not have such authority, you must not accept these Terms or use the Services.
1.3 In the event of any conflict, the order of precedence is: (i) the Order Form; (ii) these Terms; (iii) the Data Processing Agreement; (iv) the Privacy Policy; (v) the Acceptable Use Policy.
2.1 In this Agreement:
2.2 References to "including" and similar expressions are not limiting. Headings are for convenience only.
3.1 Provision of Services. Subject to this Agreement and payment of Fees, Grevon grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the Subscription Term to access and use the Services for the Customer's internal business purposes in connection with operating or marketing accommodation and travel services.
3.2 Appointment as agent. To the extent necessary to enable AI Agents to search availability, present options, accept guest preferences, create booking records, and process payment tokens on behalf of guests, the Customer appoints Grevon as its limited agent for those specific acts only. This agency appointment is limited to the technical steps required to operate the Services and does not make Grevon responsible for the fulfilment of any accommodation or travel booking. The Customer remains the merchant of record and is solely responsible for delivering services to guests.
3.3 No resale. The Customer may not resell, redistribute, white-label, or sublicence the Services without a separate written agreement with Grevon.
3.4 Updates and modifications. Grevon may update, modify, or discontinue features of the Services from time to time. We will use reasonable efforts to provide notice of material changes. We will not make changes that materially reduce the core functionality of the Services during a prepaid Subscription Term without providing a suitable substitute or a pro-rata refund.
3.5 Service levels. Grevon will use commercially reasonable efforts to maintain the availability of the Services. Any specific uptime commitments are set out in the applicable Order Form or Service Level Agreement.
4.1 Nature of AI output. The Services use large language models and AI systems that may produce output that is inaccurate, incomplete, or unexpected. AI Agent responses are generated dynamically and Grevon does not guarantee their accuracy, suitability, or fitness for any particular purpose.
4.2 Customer responsibility for content. The Customer is responsible for the accuracy of the property information, rates, availability, policies, and other Customer Content it provides to the Services. The AI Agents will present information to guests based on what the Customer has configured and provided. Grevon is not responsible for errors or omissions in AI output that result from inaccurate or incomplete Customer Content.
4.3 No financial, legal, or professional advice. Nothing generated by the Services constitutes financial, legal, medical, or other professional advice. The Customer must not represent AI Agent output as professional advice to guests.
4.4 Human oversight. The Customer acknowledges that AI outputs require appropriate human review and oversight where consequential decisions are involved, and agrees to implement appropriate review processes.
4.5 Model and provider changes. Grevon may change the underlying AI models or providers used to deliver the Services. Where such changes are likely to materially affect the quality or characteristics of the Services, Grevon will provide reasonable notice.
5.1 Booking records. When a Guest completes a booking through an AI Agent, Grevon will transmit the booking details to the Customer's property management system or other designated system ("Booking Record") using the integration configured by the Customer. Grevon is not responsible for the accuracy or completeness of a Booking Record to the extent caused by system errors, downtime, or misconfigurations on the part of the Customer's property management system or integration partners.
5.2 Payment tokenisation. Where payment processing is enabled, Guest payment-card details are captured and tokenised by a PCI DSS-compliant third-party payment provider. Grevon does not receive, process, or store full card numbers or other sensitive authentication data. For voice interactions, payment capture is handled in a manner designed to prevent card details entering AI Agent prompts, context windows, logs, or training data. The payment token is recorded with the Booking Record for use by the Customer's payment processor.
5.3 Customer as merchant. The Customer is the merchant of record for all bookings. Grevon does not collect or hold guest funds. All payment processing, chargebacks, refunds, and disputes are the Customer's responsibility.
5.4 Booking confirmation. The Customer is responsible for sending booking confirmation communications to guests. Grevon may provide functionality to support this but is not obligated to send confirmations on the Customer's behalf unless specifically configured to do so.
6.1 Fees. The Customer shall pay Fees as set out in the Order Form or pricing page. Unless otherwise specified, Fees are payable in advance on a monthly or annual basis.
6.2 Invoicing. Grevon will issue invoices electronically. Payment is due within 14 days of the invoice date unless otherwise stated in the Order Form.
6.3 No refunds. Except as expressly set out in this Agreement or required by applicable law, all Fees are non-refundable. No refunds or credits are provided for partial months, unused features, or early cancellation.
6.4 Taxes. All Fees are exclusive of applicable taxes (including GST, VAT, and sales tax). The Customer is responsible for all such taxes except for taxes on Grevon's income. Where Grevon is required to collect and remit taxes, these will be added to invoices.
6.5 Late payment. Overdue amounts accrue interest at the rate of 1.5% per month (or the maximum rate permitted by applicable law, if lower) from the due date until paid. Grevon reserves the right to suspend access to the Services for accounts with amounts overdue by more than 30 days, after providing written notice.
6.6 Fee changes. Grevon may change Fees on renewal of the Subscription Term with at least 60 days' prior written notice.
7.1 Account security. The Customer is responsible for maintaining the security of its account credentials and for all activities conducted through its account. The Customer must immediately notify Grevon at help@grevon.ai upon becoming aware of any unauthorised access or use.
7.2 Authorised Users. The Customer is responsible for ensuring that Authorised Users comply with this Agreement. The Customer must promptly revoke access for any user who is no longer authorised.
7.3 Accurate information. The Customer warrants that all Customer Content and information provided to the Services is accurate, current, and not misleading, and that it has all necessary rights to provide such content.
7.4 Legal compliance. The Customer is responsible for complying with all applicable laws and regulations in connection with its use of the Services, including consumer protection, advertising, privacy, data protection, and hospitality licensing laws in the jurisdictions in which it operates.
7.5 Guest relationships. The Customer is solely responsible for its relationship with guests, including providing accurate property information, honouring bookings, handling guest complaints, and complying with applicable consumer and hospitality laws.
7.6 Cooperation. The Customer will provide reasonable cooperation and assistance reasonably required by Grevon to provide the Services, including timely responses to integration queries and configuration requests.
8.1 Ownership. As between the parties, the Customer retains all Intellectual Property Rights in Customer Content. Grevon retains all Intellectual Property Rights in the Services, Platform, AI models, Documentation, and all Grevon technology.
8.2 Licence from Customer. The Customer grants Grevon a non-exclusive, worldwide licence to use, store, process, copy, transmit, and display Customer Content solely to provide and operate the Services, including to train and improve AI models — provided that, where such use involves identifiable personal data, it is limited to the extent permitted by the Data Processing Agreement and applicable data protection law. Grevon will not use Customer Content to provide services to third parties except as a sub-processor.
8.3 Customer warranties. The Customer warrants that: (a) it has the right to submit Customer Content to the Services and to grant the licence in clause 8.2; (b) Customer Content does not infringe any third-party Intellectual Property Rights, defame any person, or violate any applicable law; and (c) it will not submit any content that contains malware, viruses, or other harmful code.
8.4 Grevon IP. Nothing in this Agreement transfers any Intellectual Property Rights in the Services or Platform to the Customer. The Customer may not copy, modify, create derivative works from, reverse engineer, decompile, or disassemble any part of the Services.
8.5 Feedback. If the Customer provides feedback or suggestions to Grevon regarding the Services, Grevon may use such feedback without restriction or obligation to the Customer.
9.1 API access. Where Grevon makes APIs available to the Customer, such access is subject to this Agreement and any applicable API documentation and usage limits. The Customer must not exceed applicable rate limits or use the API in a manner that disrupts the Services.
9.2 Third-party integrations. The Services may integrate with third-party property management systems, channel managers, payment processors, AI platforms, and other services. Grevon does not warrant the reliability, security, or continued availability of any third-party integration. The Customer's use of third-party services is subject to those third parties' terms.
9.3 Integration responsibility. The Customer is responsible for configuring integrations with its own systems and for ensuring that its property management system or other connected systems are operational and correctly configured to receive booking data from Grevon.
9.4 API changes. Grevon may update or deprecate API versions with reasonable notice. Grevon will use commercially reasonable efforts to maintain backward compatibility for a reasonable period following deprecation notices.
10.1 The Customer must comply with Grevon's Acceptable Use Policy (available at grevon.ai/aup.html), which is incorporated into this Agreement.
10.2 Without limiting the Acceptable Use Policy, the Customer must not, and must ensure Authorised Users do not:
11.1 Data Protection Agreement. The parties' obligations with respect to personal data processed in connection with the Services are set out in the Data Processing Agreement, which is incorporated into this Agreement. In the event of any conflict between this Agreement and the Data Processing Agreement with respect to the processing of personal data, the Data Processing Agreement prevails.
11.2 Security. Each party will implement and maintain appropriate technical and organisational security measures to protect Confidential Information and personal data from unauthorised access, use, or disclosure. Grevon's security measures are described in the Data Processing Agreement and applicable security documentation.
11.3 Confidentiality. Each party agrees to: (a) keep the other party's Confidential Information strictly confidential; (b) not disclose Confidential Information to any third party except to employees, contractors, or advisers who need to know it and are bound by equivalent confidentiality obligations; and (c) use Confidential Information only for the purposes of performing its obligations or exercising its rights under this Agreement. These obligations survive termination of this Agreement for five years (or for as long as required by law for personal data).
11.4 Exclusions. Confidentiality obligations do not apply to information that: (a) is or becomes publicly known through no breach of this Agreement; (b) was rightfully known to the receiving party before disclosure; (c) is independently developed by the receiving party without use of Confidential Information; or (d) is required to be disclosed by law or legal process, provided the receiving party gives reasonable prior notice to the disclosing party where permitted.
12.1 Grevon warranty. Grevon warrants that during the Subscription Term the Services will perform materially in accordance with the applicable Documentation under normal use and conditions.
12.2 Warranty remedy. If the Services do not perform as warranted and the Customer reports the non-performance in writing within 30 days of first noticing it, Grevon will, at its option, use commercially reasonable efforts to correct the non-performance or provide a workaround. If Grevon cannot do so within a reasonable time, the Customer may terminate the affected Services and receive a pro-rata refund of prepaid Fees for the terminated period. This is the Customer's sole remedy for breach of the warranty in clause 12.1.
12.3 Disclaimer. EXCEPT FOR THE WARRANTY IN CLAUSE 12.1 AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". GREVON DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. GREVON DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM HARMFUL COMPONENTS, OR THAT AI AGENT OUTPUTS WILL BE ACCURATE OR COMPLETE.
12.4 Customer warranties. The Customer warrants that: (a) it has the authority to enter into this Agreement; (b) its use of the Services and Customer Content complies with all applicable laws; and (c) the information it provides to Grevon is accurate and complete.
13.1 Cap. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GREVON'S TOTAL AGGREGATE LIABILITY TO THE CUSTOMER ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE SERVICES (WHETHER IN CONTRACT, TORT INCLUDING NEGLIGENCE, BREACH OF STATUTORY DUTY, OR OTHERWISE) SHALL NOT EXCEED THE TOTAL FEES PAID BY THE CUSTOMER TO GREVON IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
13.2 Excluded losses. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GREVON BE LIABLE FOR: (a) ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; (b) LOSS OF PROFITS, REVENUE, BUSINESS, ANTICIPATED SAVINGS, OR GOODWILL; (c) LOSS OR CORRUPTION OF DATA; (d) LOSS OF USE; OR (e) ANY LOSS ARISING FROM THE CUSTOMER'S RELIANCE ON AI AGENT OUTPUTS OR FROM ERRORS IN THIRD-PARTY SYSTEMS OR INTEGRATIONS — EVEN IF GREVON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
13.3 Exceptions. Nothing in this Agreement limits or excludes either party's liability for: (a) death or personal injury caused by its negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded by applicable law; or (d) the Customer's payment obligations.
13.4 Allocation of risk. The parties acknowledge that the limitations of liability in this clause reflect a reasonable allocation of risk and form an essential basis of the bargain between the parties.
14.1 Customer indemnity. The Customer will defend, indemnify, and hold harmless Grevon and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) the Customer's use of the Services in violation of this Agreement; (b) Customer Content or the Customer's property information, rates, or policies; (c) the Customer's breach of applicable laws; (d) the Customer's relationship with its guests; or (e) any claim by a guest against Grevon arising from the Customer's acts or omissions.
14.2 Grevon indemnity. Grevon will defend, indemnify, and hold harmless the Customer from and against any third-party claims alleging that the Services (excluding Customer Content and third-party components) infringe any Intellectual Property Rights of a third party. This indemnity does not apply if the infringement arises from: (a) Customer Content or Customer modifications; (b) the combination of the Services with third-party products not provided by Grevon; or (c) the Customer's breach of this Agreement.
14.3 Indemnification process. The indemnified party must: (a) promptly notify the indemnifying party of the claim; (b) give the indemnifying party sole control of the defence and settlement; and (c) provide reasonable cooperation. The indemnifying party may not settle any claim in a manner that imposes obligations on the indemnified party without its prior written consent.
15.1 Grevon may suspend the Customer's access to the Services, with prior written notice where reasonably practicable, if:
15.2 Grevon will restore access promptly once the basis for suspension has been remedied. Fees continue to accrue during suspension for non-payment.
16.1 Term. This Agreement commences on the date the Customer first accesses the Services or accepts these Terms (whichever is earlier) and continues for the Subscription Term, and thereafter renews automatically for successive periods of the same length unless either party provides written notice of non-renewal at least 30 days before the end of the then-current period.
16.2 Termination for cause. Either party may terminate this Agreement immediately by written notice if: (a) the other party commits a material breach that is not cured within 30 days of written notice specifying the breach; or (b) the other party becomes insolvent, makes an assignment for the benefit of creditors, or is subject to insolvency or bankruptcy proceedings that are not dismissed within 60 days.
16.3 Termination for convenience. The Customer may cancel its subscription at any time through the platform or by written notice; cancellation takes effect at the end of the then-current Subscription Term. No refunds are provided for unused prepaid periods except as required by applicable law.
16.4 Effect of termination. On termination or expiry: (a) all licences granted to the Customer cease; (b) the Customer must stop using the Services and delete any downloaded materials; (c) Grevon will handle Customer Content and personal data in accordance with the Data Processing Agreement; and (d) provisions that by their nature should survive termination (including payment obligations, intellectual property rights, confidentiality, warranty disclaimers, limitation of liability, indemnification, and governing law) will survive.
16.5 Data retrieval. For 30 days following termination, Grevon will make Customer Content available for export by the Customer on request. After that period, Grevon may delete Customer Content in accordance with the Data Processing Agreement.
17.1 Grevon may update these Terms from time to time. We will provide at least 30 days' written notice of material changes via email or platform notification before the updated Terms take effect.
17.2 Your continued use of the Services after the effective date of updated Terms constitutes acceptance. If you do not agree to the updated Terms, you may terminate your subscription before the effective date and receive a pro-rata refund of prepaid Fees for the period after termination.
17.3 Changes required to comply with law or to address security or operational issues may take effect immediately on notice.
18.1 Governing law. This Agreement is governed by the laws of the Republic of Singapore, without regard to its conflict-of-law provisions.
18.2 Dispute resolution. The parties will attempt to resolve any dispute by good-faith negotiation for at least 30 days before commencing formal proceedings. If unresolved, any dispute shall be finally settled by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with its rules in force at the time, by one arbitrator. The seat of arbitration shall be Singapore. The language of the arbitration shall be English.
18.3 Injunctive relief. Nothing in this clause prevents either party from seeking urgent interim or injunctive relief from a court of competent jurisdiction to prevent irreparable harm.
18.4 Consumer laws. Nothing in this Agreement is intended to limit rights that cannot be excluded under applicable mandatory consumer protection laws in the Customer's jurisdiction.
19.1 Entire agreement. This Agreement (including its incorporated documents) constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior and contemporaneous agreements, representations, and understandings.
19.2 Amendments. Except as set out in clause 17, no amendment to this Agreement is effective unless in writing and signed by authorised representatives of both parties.
19.3 Waiver. A party's failure or delay in exercising any right or remedy under this Agreement does not constitute a waiver. A waiver is effective only if given in writing.
19.4 Severability. If any provision of this Agreement is found to be invalid, illegal, or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.
19.5 Assignment. The Customer may not assign or transfer any of its rights or obligations under this Agreement without Grevon's prior written consent. Grevon may assign this Agreement to any affiliate or in connection with a merger, acquisition, or sale of all or substantially all of its assets.
19.6 No third-party beneficiaries. Except as expressly stated, this Agreement does not create any rights in third parties.
19.7 Force majeure. Neither party will be liable for failure or delay in performing obligations to the extent caused by circumstances beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, government action, pandemic, or failure of third-party infrastructure — provided the affected party gives prompt notice and uses reasonable efforts to resume performance.
19.8 Notices. Notices under this Agreement must be in writing. Notices to Grevon should be sent to legal@grevon.ai or to Kynect Pte. Ltd. (Grevon), 8 Marina Boulevard, #29-01, Marina Bay Financial Centre, Singapore 018981. Notices to the Customer will be sent to the email address associated with the Customer's account.