The agreement that governs your access to and use of the Grevon platform and services.
Please read these Terms carefully before accessing or using the Grevon platform. By creating an account, accessing the platform, or clicking "I agree", you confirm that you have read, understood, and agree to be bound by these Terms on behalf of yourself and any organisation you represent. If you do not agree, do not use the platform.
These Terms of Service ("Terms") constitute a legally binding agreement between Grevon® Australia Pty Ltd ("Grevon", "we", "us", "our") and you or the organisation you represent ("Customer", "you", "your"). These Terms govern your access to and use of the Grevon platform, APIs, documentation, and all related services (collectively, the "Services").
If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms.
To access the Services, you must register for an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at support@grevon.ai if you suspect any unauthorised access to your account.
You may not share your account credentials with third parties, create accounts on behalf of others without their permission, or use automated means to create accounts.
Subject to your compliance with these Terms and payment of applicable fees, Grevon grants you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the Services during your subscription period solely for your internal business purposes in connection with operating your hospitality property or providing services to hospitality operators.
This licence does not include the right to resell, redistribute, or white-label the Services without a separate written agreement with Grevon.
You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not:
Access to the Services is subject to payment of the fees set out in your Order Form or as displayed on our pricing page. Fees are billed in advance on a monthly or annual basis as selected at sign-up. All fees are exclusive of taxes, which are your responsibility unless otherwise stated.
Where a free trial is offered, it is subject to the terms communicated at sign-up. We reserve the right to modify or terminate free trials at any time. At the end of a trial, you will need to subscribe to continue using the Services.
Overdue amounts accrue interest at 1.5% per month (or the maximum rate permitted by law, if less). We reserve the right to suspend or terminate access to the Services for accounts with overdue balances, with reasonable notice.
As between you and Grevon, Grevon retains all right, title, and interest in and to the Services, including all intellectual property rights therein. These Terms do not grant you any rights to Grevon's trademarks, trade names, logos, or branding.
You retain ownership of all data and content you submit to the platform ("Customer Data"). You grant Grevon a limited licence to process Customer Data solely to provide the Services and as described in our Privacy Policy and any applicable Data Processing Agreement.
Each party agrees to keep the other's confidential information strictly confidential and to use it only for the purposes of performing obligations under these Terms. Confidential information does not include information that is publicly known, independently developed, or rightfully received from a third party without restriction.
Grevon warrants that the Services will perform materially in accordance with applicable documentation under normal use. EXCEPT FOR THIS LIMITED WARRANTY, THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. GREVON DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GREVON'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL GREVON BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR DATA, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF GREVON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
You agree to indemnify, defend, and hold harmless Grevon and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Services, violation of these Terms, infringement of third-party rights, or any false or misleading information you submit through the platform.
These Terms remain in effect for the duration of your subscription. Either party may terminate for cause if the other party materially breaches these Terms and fails to cure such breach within 30 days of written notice. You may cancel your subscription at any time through your account dashboard; cancellation takes effect at the end of your current billing period, and no refunds are provided for unused prepaid periods.
Upon termination, your access to the Services will cease, and we will retain or delete your Customer Data in accordance with our Data Retention policy and applicable legal requirements.
These Terms are governed by the laws of New South Wales, Australia. Any disputes arising out of or in connection with these Terms shall first be subject to good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in Sydney, Australia, under the rules of the Australian Centre for International Commercial Arbitration (ACICA), except that either party may seek injunctive relief in any court of competent jurisdiction to prevent irreparable harm.
We may update these Terms from time to time. We will provide at least 30 days' written notice of material changes via email and/or platform notification. Your continued use of the Services after the effective date of updated Terms constitutes acceptance. If you do not agree to the updated Terms, you must stop using the Services and cancel your subscription.
These Terms, together with your Order Form, our Privacy Policy, and any applicable Data Processing Agreement, constitute the entire agreement between you and Grevon regarding the Services. If any provision is found unenforceable, the remaining provisions remain in full force. Our failure to enforce any provision does not waive our right to enforce it in the future. You may not assign your rights under these Terms without our prior written consent.
For questions about these Terms, please contact us at legal@grevon.ai.