Legal
Customer Agreement — Business to Business. These terms govern the provision of the Kynect Platform and associated services to accommodation providers, airlines, tour operators and other travel suppliers.
Section 1
"Affiliate" means any entity that directly or indirectly controls, is controlled by, or is under common control with a party.
"AI Agent" means any conversational large-language-model system (whether operated by Kynect or by third parties) that is authorised to access the Platform.
"Booking" means a confirmed reservation for accommodation, transport, tours, experiences or ancillary travel services made through the Platform.
"Commission" means the fee payable by the Customer to Kynect, calculated as the agreed percentage of the Total Booking Value (or as otherwise specified in the Service Order).
"Customer" or "you" means the accommodation provider, airline, car-rental company, tour operator, event organiser or other travel supplier that enters into this Agreement with Kynect.
"Customer Systems" means your property management system (PMS), central reservation system (CRS), channel manager, revenue management system, inventory system or any other software, database or system that Kynect is authorised to connect to.
"Guest" means the end-consumer who makes a Booking via an AI Agent using the Platform.
"Guest Data" means personal data relating to Guests that is processed via the Platform.
"Platform" means the Kynect software, APIs, dashboards, and associated services that enable AI Agents to search, display, and complete Bookings directly into Customer Systems.
"Service Order" means the ordering document or online sign-up page that references these Terms and specifies Commission rates, properties, and any special conditions.
"Total Booking Value" means the total amount paid or payable by the Guest for the Booking (including taxes, fees and extras, but before any discounts or vouchers applied by the Guest).
These Terms prevail over any inconsistent provisions in a Service Order.
Section 2
You appoint Kynect as a non-exclusive technology provider authorised to: (a) retrieve in real time your inventory, rates, availability, policies, images, descriptions and ancillary offerings via direct API or other integration with your Customer Systems; (b) display that data to AI Agents and Guests; and (c) write confirmed Bookings, modifications, and cancellations directly into your Customer Systems.
You grant Kynect a worldwide, non-exclusive, royalty-free, sublicensable licence to use, copy, transmit, store and display your content and data solely for the purpose of providing the Services and operating the Platform.
Section 3
You are solely responsible for the accuracy, completeness, legality and timeliness of all rates, availability, descriptions, images, policies, taxes, fees and any other content you make available via the Platform.
Kynect does not verify, endorse or guarantee any Customer content and accepts no liability for errors, over-bookings, pricing discrepancies or Guest disputes arising from your content, configurations or Customer Systems.
Section 4
When a Guest completes a Booking via an AI Agent, Kynect (or its PCI-DSS compliant payment processor) will collect the Total Booking Value from the Guest.
Within the remittance period stated in the Service Order (typically 2–7 business days after check-out or service completion), Kynect will remit to you the Total Booking Value less: (a) the agreed Commission; (b) any refunds, credits or chargebacks processed; and (c) any taxes Kynect is required to withhold.
You authorise Kynect to issue tax invoices or receipts to Guests where required or permitted by applicable law.
Section 5
Commission is payable on every completed Booking (including no-shows and charged cancellations).
Kynect will issue monthly commission statements. Commission is deducted at source via the remittance mechanism in clause 4.2.
All amounts are exclusive of GST/VAT/sales tax and any other applicable taxes, which shall be added where required by law.
Section 6
You shall:
Section 7
The parties shall comply with the Kynect Data Processing Agreement (DPA), Privacy Policy and Acceptable Use Policy (all incorporated by reference and available at www.grevon.ai).
You remain the controller of Guest Data. Kynect acts as processor (or independent controller for fraud prevention, commission calculation and legal compliance purposes).
Section 8
Each party retains ownership of its pre-existing intellectual property rights.
You grant Kynect a worldwide, non-exclusive, royalty-free licence to use your brand, logos, property images and descriptions for marketing the Platform and for display to AI Agents and Guests.
Section 9
Each party warrants it has full power and authority to enter into this Agreement.
Except as expressly stated, the Platform is provided "as-is" and "as-available" without warranties of any kind, express or implied.
Section 10
Kynect's total aggregate liability arising out of or in connection with this Agreement shall not exceed the total Commission earned from you in the 3 months preceding the claim.
In no event shall Kynect be liable for indirect, consequential, special, punitive or exemplary damages, or for any loss of revenue, profits, goodwill or data.
Section 11
You shall defend, indemnify and hold harmless Kynect, its Affiliates, officers, directors and employees from and against all claims, losses, damages, liabilities, fines and expenses (including reasonable legal fees) arising from:
Section 12
This Agreement commences on the date you accept the Service Order or first activate the Platform ("Effective Date") and continues until terminated.
Either party may terminate for convenience on 30 days' written notice.
Either party may terminate immediately by written notice if the other party commits a material breach that is not remedied within 14 days of notice.
Upon termination or expiry, Kynect will cease displaying your inventory and will settle any outstanding remittances within 30 days.
Section 13
This Agreement is governed by the laws of Singapore without regard to conflict of law principles.
Any dispute shall first be referred to senior management for resolution. If not resolved within 30 days, the dispute shall be submitted to mediation in Singapore under the Singapore Mediation Centre. If mediation fails, the courts of Singapore shall have exclusive jurisdiction.
Section 14
Entire Agreement — These Terms, together with the Service Order, Privacy Policy, Acceptable Use Policy and Data Processing Agreement, constitute the entire agreement between the parties.
Amendments — Kynect may amend these Terms on 30 days' notice; continued use after the effective date constitutes acceptance.
Assignment — Kynect may assign this Agreement; you may not without Kynect's prior written consent.
Severability — If any provision is held invalid, the remainder remains in full force.
Survival — Clauses concerning payment, confidentiality, intellectual property, indemnity, limitation of liability and governing law survive termination.